Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Love Me IRL. The terms “we,” “us,” and “our” refer to Love Me IRL. Love Me IRL operates this website and online store, including all related information, content, features, tools, personalized products, and services, to provide you, the customer, with a curated shopping experience (collectively, the “Services”).

Love Me IRL is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access, browse, interact with, or purchase from the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy, available at [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

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SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. You also represent that you have provided consent for any minor dependents under your supervision to use the Services on devices that you own, purchase, or manage.

To access or use certain features of the Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment information, shipping address, social-media username, website address, URL, or other personalization details.

You represent and warrant that all information you submit is accurate, current, complete, and lawfully provided. You further represent that you have all rights and permissions necessary to submit any information, links, usernames, images, text, designs, or other content used to personalize your order.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

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SECTION 2 — OUR PRODUCTS

Love Me IRL offers personalized products, which may include apparel printed with custom QR codes, usernames, links, text, graphics, or other information submitted by customers.

We make reasonable efforts to accurately display and describe our products. However, colors, sizing, placement, scale, and product appearance may vary slightly from what is displayed on your screen due to device settings, screen resolution, manufacturing tolerances, printing methods, garment variations, and other factors outside our control.

Product mockups are provided for illustrative purposes. The final product may contain minor differences in color, print placement, QR-code size, or appearance.

We do not guarantee that the appearance or perceived quality of a product will exactly match a digital mockup or your personal expectations. This provision does not limit any rights you may have when an item is damaged, defective, or materially different from what you ordered.

All product descriptions, designs, prices, availability, and specifications are subject to change without notice. We reserve the right to modify or discontinue any product and to limit quantities offered to any person, household, geographic region, or jurisdiction.

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SECTION 3 — PERSONALIZED QR-CODE PRODUCTS

3.1 Customer Information

You are solely responsible for reviewing and confirming all information submitted for your personalized product, including:

• Social-media usernames;

• Profile links;

• Website addresses;

• URLs;

• Spelling;

• Capitalization;

• Punctuation;

• Sizing;

• Color selections;

• Product selections; and

• Any other personalization instructions.

You must provide the complete and correct destination link that you want the QR code to open.

3.2 Customer Approval

By submitting your order, you confirm that the personalization information you provided is correct and approved for production.

Orders may enter production shortly after being placed. Once production begins, we may be unable to change or cancel your order.

We are not responsible for errors that result from incorrect, incomplete, misspelled, inaccessible, expired, restricted, private, suspended, or improperly formatted information submitted by the customer.

3.3 QR-Code Functionality

We will make reasonable efforts to generate and test the QR code using the exact destination link provided with your order.

However, QR-code scanning can be affected by lighting, camera quality, garment folds, fabric movement, distance, print wear, device settings, internet access, third-party applications, or changes made to the linked account or webpage.

We do not guarantee that every device, camera, application, or scanning method will recognize the QR code under every condition.

We are not responsible if a QR code stops working because:

• You changed your username;

• You changed or deleted the destination link;

• Your account became private, restricted, disabled, suspended, or deleted;

• A social-media platform changed its URL structure or functionality;

• A third-party website became unavailable;

• The submitted link was incorrect; or

• Events outside our reasonable control affected the destination page.

3.4 QR-Code Safety

You may not submit a QR-code destination that leads to content that is unlawful, fraudulent, deceptive, malicious, threatening, hateful, defamatory, obscene, sexually exploitative, infringing, or otherwise prohibited under these Terms.

You may not submit links containing malware, phishing pages, unauthorized tracking tools, scams, or content designed to obtain personal or financial information deceptively.

We reserve the right to reject or cancel any order containing a link or customization that we reasonably believe violates these Terms or applicable law.

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SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase a product from Love Me IRL.

We reserve the right to accept, reject, limit, or cancel an order for any lawful reason, including suspected fraud, payment issues, inaccurate product information, inventory limitations, prohibited customization, intellectual-property concerns, or pricing errors.

An order is not accepted until payment has been processed and we confirm acceptance or begin fulfillment.

Please review your entire order carefully before submitting it. Personalized orders may enter production quickly, and cancellation or modification requests are not guaranteed.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, phone number, billing information, or other contact information provided with the order.

Purchases are subject to our Refund Policy, available at /policies/refund-policy . 

Unless otherwise agreed in writing, products are intended for personal or household use and may not be purchased for unauthorized commercial resale, reproduction, or export.

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SECTION 5 — FINAL SALE, RETURNS AND REFUNDS

Because our products are personalized and made specifically for each customer, all personalized products are considered final sale.

We do not accept returns, exchanges, or refunds for:

• Change of mind;

• Incorrect sizing selected by the customer;

• Incorrect colors or products selected by the customer;

• Incorrect usernames, URLs, spelling, or personalization details submitted by the customer;

• A customer changing or deleting a linked account after ordering;

• A customer’s social-media account becoming private, restricted, suspended, or unavailable; or

• Minor variations in color, placement, sizing, or appearance that do not constitute a defect.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us at lovemeirlstore@gmail.com within 7 days of delivery.

Your message must include:

• Your order number;

• A description of the issue;

• Clear photographs of the item;

• A photograph of the packaging, when relevant; and

• Any other information reasonably requested to review the claim.

If we confirm that the item was damaged, defective, or produced incorrectly due to our error or the manufacturer’s error, we may provide a replacement, store credit, or refund, as appropriate.

Do not send any product back without receiving return instructions from us. Unauthorized returns may not be accepted.

Our complete Refund Policy is available at /policies/refund-policy. 

California generally allows sellers to maintain a limited or no-refund policy when it is clearly disclosed, but damaged, defective, or incorrectly supplied merchandise should still be addressed appropriately. 

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SECTION 6 — PRICES AND BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged will be the price displayed when your order is submitted, subject to correction of clear pricing or technical errors. Your order confirmation will show the applicable purchase price.

Unless expressly stated otherwise, displayed prices may not include applicable taxes, shipping charges, customs duties, import charges, or other charges permitted by law.

We may offer promotions governed by separate terms. If promotional terms conflict with these Terms, the promotional terms will control solely with respect to that promotion.

You agree to provide accurate, current, and complete billing, payment, shipping, and account information. You agree to update this information promptly when necessary.

You represent and warrant that:

1. The payment information you provide is accurate and complete;

1. You are authorized to use the payment method submitted;

1. The payment provider will honor the charges; and

1. You will pay all applicable charges, taxes, and shipping costs associated with your purchase.

Required charges will be disclosed in accordance with applicable law.

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SECTION 7 — SHIPPING AND DELIVERY

Processing and delivery dates are estimates unless we expressly state otherwise.

Personalized products require production time before shipment. Production time is separate from carrier transit time.

We are not responsible for shipping delays caused by carriers, weather, customs, incorrect addresses, natural disasters, service interruptions, labor disputes, government actions, or other events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for packages delayed, returned, or lost because the customer provided incorrect or incomplete shipping information.

If an order cannot be shipped within the promised timeframe, we will handle the delay and any required cancellation or refund rights in accordance with applicable law. Federal rules generally require online sellers to have a reasonable basis for stated shipping times and to obtain consent to certain delays or issue a refund. 

Risk of loss and title transfer will be governed by applicable law and the carrier’s confirmed delivery records.

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SECTION 8 — CUSTOMER-SUBMITTED CONTENT AND INTELLECTUAL PROPERTY

When you submit a username, photograph, logo, image, phrase, design, URL, social-media handle, or other material for personalization (“Customer Content”), you retain any ownership rights you lawfully hold in that content.

You grant Love Me IRL and its production partners a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, format, print, manufacture, and process the Customer Content solely as reasonably necessary to create, fulfill, deliver, and support your order.

You represent and warrant that:

1. You own the Customer Content or have permission to use it;

1. The Customer Content does not infringe any copyright, trademark, publicity, privacy, or other right;

1. The Customer Content does not impersonate another person or falsely suggest an endorsement;

1. The linked account, page, or website belongs to you or you are authorized to link to it; and

1. The Customer Content complies with applicable law and these Terms.

We may reject, suspend, or cancel an order when we reasonably believe the submitted content violates these requirements.

You are responsible for claims arising from Customer Content you submit without proper authorization.

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SECTION 9 — OUR INTELLECTUAL PROPERTY

The Services, including our branding, trademarks, logos, text, graphics, designs, images, videos, audio, product layouts, website arrangement, and original content, are owned by or licensed to Love Me IRL and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services solely for personal, non-commercial purposes.

Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, sell, or transmit material from the Services, except as permitted by applicable law.

Nothing in these Terms grants you ownership or a license to use any trademark, copyright, patent, branding, design, or other intellectual property owned by Love Me IRL, Shopify, or another party.

“Love Me IRL,” our logos, product names, designs, and slogans may be trademarks or proprietary branding of Love Me IRL. You may not use them without prior written authorization.

Shopify’s names, logos, products, and services are owned by Shopify. Other names, logos, and brands appearing through the Services belong to their respective owners.

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SECTION 10 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, payment providers, personalization features, production partners, social-media platforms, or other services offered by third parties.

We do not control or monitor every third-party tool and provide access to them on an “as is” and “as available” basis, without endorsement or warranty.

Your use of third-party tools is at your own risk and may be governed by separate terms and privacy policies.

We may introduce new features, tools, integrations, and resources in the future. Any such features will be considered part of the Services and will be governed by these Terms.

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SECTION 11 — THIRD-PARTY LINKS

The Services and personalized QR codes may contain or direct users to websites, profiles, applications, or materials operated by third parties.

We do not control, verify, endorse, or guarantee third-party content, availability, security, products, services, policies, or accuracy.

When you access a third-party website, account, application, or QR-code destination, you do so at your own risk.

We are not responsible for losses, damages, privacy concerns, purchases, communications, or transactions arising from third-party websites or services.

Questions or complaints regarding third-party products, platforms, websites, or services must be directed to the applicable third party.

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SECTION 12 — RELATIONSHIP WITH SHOPIFY

Love Me IRL is powered by Shopify, which enables us to provide the Services.

However, all purchases made through our store are made directly between you and Love Me IRL.

By using the Services, you acknowledge that Shopify is not the seller of our products and is not responsible for any aspect of a transaction between you and Love Me IRL, including injury, loss, damage, fulfillment, personalization, refunds, or product claims.

To the extent permitted by law, you release Shopify and its affiliates from claims and liabilities arising from purchases made directly from Love Me IRL.

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SECTION 13 — PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy, available at: /policies/privacy-policy                                          Certain information may also be processed under Shopify’s Privacy Policy.

 

Because Shopify hosts the Services, Shopify may collect and process information concerning your access to and use of the Services to operate and improve its platform.

Information you submit may be transmitted to Shopify, payment processors, fulfillment providers, printing partners, delivery carriers, analytics providers, and other service providers, including providers located outside your state or country.

Please review our Privacy Policy for more information about how personal information is collected, used, retained, shared, and protected.

Shopify provides privacy tools for merchants, but merchants remain responsible for configuring their stores and policies appropriately for the regions in which they operate. 

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SECTION 14 — FEEDBACK AND REVIEWS

If you voluntarily submit ideas, comments, reviews, photographs, suggestions, proposals, or other feedback concerning our Services (“Feedback”), you grant us a worldwide, perpetual, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and promote that Feedback in any lawful medium.

You represent that you own or have permission to submit the Feedback and that it does not violate any third-party rights.

You must disclose any compensation, free product, discount, or incentive received in connection with a review where required by law.

We are not required to:

1. Keep Feedback confidential;

1. Pay compensation for Feedback; or

1. Respond to Feedback.

We may remove Feedback that we reasonably determine is unlawful, threatening, abusive, defamatory, infringing, fraudulent, obscene, contains personal information, or otherwise violates these Terms.

Nothing in these Terms prohibits or penalizes an honest consumer review. Federal law restricts businesses from using standardized terms that prohibit or punish honest reviews. 

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SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, technical issues, or omissions relating to product descriptions, customization options, prices, promotions, shipping costs, availability, or delivery estimates.

We reserve the right to correct errors, update information, modify listings, or cancel affected orders at any time, including after an order has been submitted.

If we cancel an order because of an error, we will refund any amount paid for the canceled portion of the order.

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SECTION 16 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services, Customer Content, or a QR-code destination:

1. For an unlawful, fraudulent, malicious, or deceptive purpose;

1. To violate any law, regulation, rule, or ordinance;

1. To infringe intellectual-property, privacy, publicity, or other rights;

1. To harass, threaten, abuse, defame, intimidate, impersonate, or harm another person;

1. To submit false, misleading, or unauthorized information;

1. To distribute spam, malware, phishing links, viruses, or harmful code;

1. To collect personal or financial information deceptively;

1. To link to illegal, exploitative, hateful, obscene, or infringing content;

1. To interfere with the security or functionality of the Services;

1. To scrape, copy, extract, sell, resell, or exploit the Services without authorization;

1. To bypass security, access restrictions, or robot-exclusion controls; or

1. To engage in conduct that may expose Love Me IRL, Shopify, our partners, or customers to harm or liability.

We reserve the right to reject orders and suspend or terminate access for violations of this section.

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SECTION 17 — AUTOMATED SYSTEMS AND AGENTS

This section applies when you use software, automated systems, bots, artificial-intelligence agents, or similar technology (“Agents”) to access or interact with the Services.

An Agent may not access or use the Services in a way that conceals its automated nature, circumvents access controls, bypasses CAPTCHAs, imitates human activity deceptively, or violates posted technical restrictions.

We may restrict or block automated access at our discretion where permitted by law.

Agents must comply with all applicable identification requirements, technical instructions, and restrictions communicated through the Services.

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SECTION 18 — TERMINATION

We may suspend or terminate your account or access to the Services when we reasonably believe you have violated these Terms, created a security risk, engaged in fraud, submitted prohibited content, or used the Services unlawfully.

You remain responsible for all amounts owed before termination.

Sections concerning intellectual property, Customer Content, payments, disclaimers, limitation of liability, indemnification, dispute provisions, governing law, and any provisions that by their nature should survive will continue after termination.

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SECTION 19 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis, except where an express warranty is provided in writing.

We do not guarantee that:

• The Services will always be uninterrupted, secure, or error-free;

• Every QR code will scan on every device or under every condition;

• A third-party platform or destination link will remain available;

• A social-media platform will maintain the same features or URL structure;

• Product colors will exactly match a digital display; or

• The Services or products will meet every subjective expectation.

To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be waived.

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SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Love Me IRL and its owners, affiliates, employees, agents, contractors, suppliers, production partners, licensors, and service providers will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages, including lost profits, lost revenue, lost opportunities, lost data, business interruption, or replacement costs arising from:

• Your use of or inability to use the Services;

• A product purchased through the Services;

• A customer-submitted link or QR-code destination;

• A third-party platform, account, website, or service;

• A social-media account becoming unavailable;

• Customer-provided errors; or

• Unauthorized access to your account.

Where liability cannot lawfully be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in this section limits liability that cannot legally be limited or excluded.

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SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Love Me IRL, Shopify, and our respective affiliates, owners, officers, employees, agents, contractors, service providers, production partners, and licensors from third-party claims, damages, losses, costs, and reasonable attorneys’ fees arising from:

1. Your breach of these Terms;

1. Your violation of applicable law;

1. Customer Content submitted by you;

1. Your unauthorized use of another person’s name, image, logo, username, link, or intellectual property;

1. A QR-code destination selected or controlled by you; or

1. Your violation of another person’s rights.

We will provide reasonable notice of an indemnifiable claim. You agree to cooperate with the defense of the claim.

We may control the defense and settlement using counsel of our choice, but we will not agree to a settlement that imposes a non-monetary obligation on you without your reasonable consent.

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SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain valid and enforceable.

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SECTION 23 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies incorporated by reference, constitute the entire agreement between you and Love Me IRL regarding the Services.

They supersede prior or contemporaneous communications and agreements concerning the same subject matter.

Any ambiguity will not automatically be interpreted against the party that drafted these Terms.

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SECTION 24 — ASSIGNMENT

You may not assign, delegate, or transfer these Terms or your rights or obligations without our prior written permission.

We may assign or transfer these Terms and our rights and obligations in connection with a business reorganization, sale, merger, acquisition, transfer of assets, change of entity, or other lawful business transaction.

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SECTION 25 — GOVERNING LAW

These Terms and any separate agreements through which we provide the Services will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Any legal proceeding relating to these Terms or the Services will be brought in the state or federal courts located in Orange County , California, unless applicable consumer law requires otherwise.

You and Love Me IRL consent to the jurisdiction and venue of those courts, subject to any rights that cannot legally be waived.

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SECTION 26 — HEADINGS

Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

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SECTION 27 — CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We reserve the right to update or replace any part of these Terms by posting a revised version through the Services.

Where required by law, we will provide notice of material changes.

The updated Terms will become effective on the date stated in the notice or when posted. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms, except where additional consent is required by law.

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SECTION 28 — CONTACT INFORMATION

Questions concerning these Terms should be sent to:

Love Me IRL

Email: lovemeirlstore@gmail.com